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Text Messaging Terms and Conditions

SpadeRx offers recurring text messaging programs, as well as occasional one-time or limited-duration text messaging programs, which may include marketing, updates, and other service-related messages. These Text Messaging Terms (“Text Terms”) govern your participation in these programs unless additional specific terms are provided. By enrolling in our text messaging programs, you agree to these Text Terms as well as SpadeRx’s general Terms and Conditions, which are incorporated into these Text Terms. These terms grant us specific rights, provide certain indemnities, waive some of your rights and remedies, and limit our liability. Additionally, any dispute, controversy, or claim arising from or related to these Text Terms will be resolved through binding arbitration, following the Streamlined Arbitration Rules & Procedures of JAMS Inc. (“JAMS”). The JAMS rules are available at www.jamsadr.com. Please also review our Privacy Policy, which explains how we collect, use, and protect your information. If there is any conflict between these Text Terms and any other policy, the terms outlined here will apply to our text messaging programs.

Message Content and Frequency

By opting into our text messaging programs, you agree to receive recurring messages from SpadeRx, which may include:

  • Special offers, promotions, and discounts.
  • Appointment confirmations, reminders, and updates.
  • Educational content about treatments, pre- and post-care instructions.
  • Transactional messages like purchase follow-ups, surveys, or loyalty rewards updates.

Messages may be sent in SMS, MMS, or RCS formats, and message frequency may vary. SpadeRx reserves the right to adjust the frequency of messages at any time. Messages may be sent using an automatic telephone dialing system or pre-recorded voice to the mobile number you provide. Please note that your consent to receive text messages is not a condition for purchasing goods or services. Standard message and data rates may apply.

Opt-In and Opt-Out

To enroll in SpadeRx’s text messaging program:

  • Follow the instructions provided, such as texting a specific keyword to a designated number or providing your phone number on our website or in our clinic.
  • You may need to confirm your consent by replying “Y” or another designated response to an initial message.

To stop receiving messages:

  • Text STOP to the number from which you are receiving messages. You will receive a final confirmation text to confirm your opt-out.

For additional assistance or information:

  • Text HELP to the number from which you receive our messages. You can also contact us directly at [insert contact email or phone number].

Carrier Participation and Limitations

If your mobile operator does not participate or support certain services, you may not receive messages or replies. SpadeRx and mobile carriers are not responsible for delays, delivery failures, or errors in messages. Message delivery may also depend on the compatibility of your device and your location. Not all mobile devices or areas may be supported.

Changes to Your Mobile Number

If you change your mobile number, please notify SpadeRx to ensure continued service. Failure to do so may result in missed messages or delivery errors.

Changes to These Terms

SpadeRx reserves the right to revise, modify, or update these Text Terms at any time. Updates will take effect when posted on our website. By continuing to receive text messages, you agree to the updated terms. We may also notify you of changes via text message.

Liability Disclaimer

SpadeRx is not responsible for any delays, undelivered messages, or errors caused by carriers, third-party platforms, or user errors. Participation in text messaging programs is voluntary, and standard carrier charges may apply.

Thank you for choosing SpadeRx! If you have any questions, feel free to contact us at (310)316-1954.

SpadeRx is a telehealth management platform that provides comprehensive support to healthcare professionals delivering virtual care. We streamline administrative and operational tasks so that our healthcare providers can focus on patient care. Payment does not guarantee that a medication will be prescribed or dispensed. The information on this site is intended solely for informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. If you have any health concerns, please consult a qualified healthcare professional. This website is an advertisement for telehealth services, and all treatment or prescription decisions are made exclusively by the prescribing provider.

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