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Refund and Returns Policy

Overview

At SpadeRx, we are committed to providing high-quality, personalized medications, supplements, devices, and other SpadeRX products. Due to the customized nature of these products, we cannot accept returns under any circumstances. This policy ensures the safety and integrity of the treatments provided to our valued customers.

Please review the details below carefully regarding refunds and the steps to follow if you encounter issues with your order.

Refunds

While all products are non-refundable, we understand that issues may arise during shipping or delivery. If you experience any of the following:

  • Damaged items upon delivery
  • Missing items
  • Incorrect shipment

Please contact us within 48 hours of receiving your order. For us to resolve your concern effectively, provide the following information:

  • 1. Order Number
  • 2. Tracking Number
  • 3. Photo Evidence of Damage (if applicable)

How We Handle Refund Requests

Each case will be reviewed individually by our team. Based on the circumstances, we may issue either:

  • A replacement for the damaged or incorrect product, or
  • A refund credited to your original payment method.

If a refund is approved, it will be processed within 15 business days of approval. The credited amount will reflect in your account depending on your bank or card provider's processing times.

Late or Missing Refunds

If you haven’t received your refund after 15 business days:

  • 1. Check with your bank or credit card provider – Refunds can take additional time to reflect depending on their policies.
  • 2. If you still do not see the refund, contact our support team for further assistance.

Contact Us

We’re here to help you every step of the way. Whether you have questions about our products, need assistance with an order, or simply want to learn more about our services, our dedicated support team is ready to assist you.

SpadeRx is a telehealth management platform that provides comprehensive support to healthcare professionals delivering virtual care. We streamline administrative and operational tasks so that our healthcare providers can focus on patient care. Payment does not guarantee that a medication will be prescribed or dispensed. The information on this site is intended solely for informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. If you have any health concerns, please consult a qualified healthcare professional. This website is an advertisement for telehealth services, and all treatment or prescription decisions are made exclusively by the prescribing provider.

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(877) 811-4331
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1611 S. Catalina Ave Suite L75 Redondo Beach, CA 90277

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